Reviews
I am very happy with the bid process, and the follow through with the installation of our new mini split. Hales acted like they wanted our business. Bill, the owner, was our point of contact. That seemed to eliminate the disconnect between sales and the decision maker. Bids by others had this problem. No thanks. Bill also gave us 3 different pricing options, so we could decide how many features we wanted considering our budget. Communication was outstanding. Scott & Javier did the installation. They answered all my questions, and were intent to satisfy any concerns I had, and even fixed a piece of vinyl siding that had come loose on our house. Bill's knowledge of product is extensive, and I learned things that I had not considered during my own research. Hales was great to work with from start to finish. I could go on, but that is the gist. A big Thank You to everyone at Hale's Heating & Cooling !!.
We called because our A/C unit wasn’t working. I was pleasantly greeted and was well taken care of. The technician came out and followed up the same day. My husband and I are very pleased with their service and care. I highly recommend Hale’s Heating and Cooling because good products and customer service is rare. They deliver both!!!
Scott and Javier made a great team.They installed our AC and heater quickly and professionaly.They were also very friendly and knowledgeable.Would recommend
Shannon was very nice and knowledgeable.He did a good job and discovered a problem of which I was unaware.He stayed and fixed it showing me exactly what he was doing and explaining it to me so that I understood.
I am an older customer whose air went out today when the heat index was supposed to reach higher than 100.Scott came quickly as my house was already to 78 degrees.He was professional and fixed my air conditioner in good time.I now am comfortable on this very hot day.Thank you Scott.